How To Seamlessly Update FASTag KYC Online: A Comprehensive Guide

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In a bid to enhance the efficiency of the Electronic Toll Collection (ETC) system and alleviate traffic congestion at toll plazas, the National Highways Authority of India ( NHAI ) is gearing up to launch the " One Vehicle , One FASTag " initiative. This move aims to deter the use of a single FASTag for multiple vehicles, ensuring a more effective toll payment system for highway users.


# Encouraging Proper Documentation: The KYC Process
As part of this initiative, NHAI is urging FASTag users to complete their Know Your Customer (KYC) process, aligning with the guidelines set by the Reserve Bank of India (RBI). Fulfilling the KYC requirements is crucial to the seamless functioning of the FASTag system and the overall streamlining of the toll collection process.

Documents Required for FASTag KYC Update
To facilitate the KYC update, users need to provide any of the following documents:


  • Passport
  • Voter's ID
  • Aadhar Card
  • Driving licence
  • PAN card
  • NREGA job card (signed by a State Government official)

Ensure to include a copy of the vehicle's registration certificate along with the KYC documents.

# Updating FASTag KYC Details Online : A Step-by-Step Guide


To update FASTag KYC details online, follow these steps:

  1. Visit the IHMCL FASTag portal.
  2. Log in with your mobile number.
  3. Click on "My Profile."
  4. Check KYC status and select "Customer Type" under the "KYC" tab.
  5. Add mandatory fields with ID and address proof documents.

# Offline KYC Update: Visit Your FASTag Issuing Bank
For those preferring offline methods, approach the FASTag issuing bank. Visit the nearest branch, complete the application form with the required updates, and the bank will process and update the new data to your FASTag account. Relationship managers at the bank are available to assist with the KYC update.

# Important Notice: Act Now to Avoid Disruptions
FASTag users must ensure the completion of KYC for their most recent FASTag. Adhering to the "One Vehicle, One FASTag" directive is crucial for effective management. Note that only the latest FASTag accounts will remain active.

IMPORTANT NOTE: FASTags with sufficient balance but incomplete KYC may face blacklisting or deactivation by banks after January 31st. Users are urged to promptly complete their KYC to avoid disruptions in FASTag services.


# FAQs to Clarify Common Concerns

1. Is full KYC mandatory for FASTag?
  • Full KYC is not mandatory; Perpetual/Limited KYC wallets are valid forever with a monthly recharge limit of INR 10000.
2. How long does FASTag KYC online update take?
  • KYC processing takes a maximum of 7 working days from the submission date.
3. Is Paytm KYC needed for FASTag?
  • No, FASTag can be obtained instantly without Paytm KYC or separate bank account linking.
4. How do I link my bank to FASTag?
  • There's no need to link your FASTag separately; it is automatically linked to your prepaid wallet account, eventually linked to your bank account.
5. How do I know if my FASTag is blacklisted?
  • Check the status on the FASTag portal by entering your vehicle registration number or FASTag ID. Verify if your tag is active, inactive, or blocked.
NHAI's "One Vehicle, One FASTag" initiative aims to revolutionize toll payments, emphasizing the importance of KYC adherence. Users must promptly update their KYC details to avoid disruptions. This proactive step ensures a smoother travel experience, contributing to the overall efficiency of the Electronic Toll Collection system on India's highways.